Delivery & Returns

We deliver to UK mainland addresses only.

Your order will be delivered by Royal Mail or DPD which you can select at checkout.

We aim to ship your order within 1-2 working days.

Our pricing for delivery is:

DPD Next working day £6.50 under 5kg
DPD Parcel Next working day £6.99 over 5kg
Royal Mail Tracked 48 hours £5.50 under 2kg
Royal Mail Tracked 24 hours £6.99 under 2kg
Free shipping over £100

All parcels are discreetly packaged in high quality packaging.

Stock availability
Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Returns

You are entitled to a refund, replacement, repair or compensation when goods are either sold as faulty or are not as described.

However in the instance where you either just changed your mind, bought the wrong size or received an unwanted gift we are not legally obliged to give either a refund or an exchange.

Due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing, opened or broken.

If you have received an item that is faulty you may return the item.

You must make a claim for any missing items or damaged goods within 24 hours of receipt.

We cannot accept returns if:

• Merchandise was shipped in perfect condition and in accordance with your instructions.
• Merchandise is soiled or otherwise unsaleable.
• Merchandise is not in original unbroken packaging as shipped.

We reserve the right to refuse a refund for products which appear worn.

All goods will be inspected on return.

Damaged parcels must be signed for as ‘damaged’.

No returns may be made without prior written authorisation from ourselves.

All return postage costs are payable by you and are non-refundable.

You may contact us by emailing shop@sotempting.co.uk